Return, Refund & Exchange Policy

Last Updated: August 2026 | Version 2.0

At Bela Jewels (Pune, India), we are committed to delivering high-quality, trendy fashion jewelry. Every product undergoes rigorous quality inspection before dispatch to ensure it meets our standards.

Please Note: Bela Jewels offers Exchange Only. We do not offer refunds or returns for change of mind, dislike of design, or size mismatch. This policy is designed to be fair while protecting both our customers and our business.

1. What This Policy Covers

This policy applies to the following scenarios:

2. Eligibility Criteria

To be eligible for an exchange, all the following conditions must be met:

• Time Limit: The claim must be raised within 48 hours of delivery. Claims raised after this window will be rejected without exception.
• Product Condition: The product must be unused, unworn, unwashed, and unaltered in any way.
• Original Packaging: The product must be returned in its original packaging, including all tags, boxes, and certificates (if applicable).
• Evidence Required: A clear, uncut unboxing video is mandatory to process any claim (see Section 3 below).

3. Mandatory Video Proof Requirement

⚠️ CRITICAL REQUIREMENT: An unboxing video is MANDATORY for all exchange claims. Claims submitted without a valid video will be rejected without further review.

Video Guidelines:

• The video must be uncut and unedited from the moment you open the sealed package.
• It must clearly show:
  • The sealed package with the courier label visible.
  • The package being opened.
  • The product being removed from the packaging.
  • The damage, defect, or incorrect item clearly visible.
• Videos recorded after the package has been opened, or videos that are edited, will not be accepted.

Why We Require This: This protects both you and us. It ensures that we can verify the product was damaged during transit and not after use.

4. How to Raise an Exchange Request

Step 1: Contact Us
Email us at support@belajewels.com or message us on WhatsApp within 48 hours of delivery.

Step 2: Provide Details
Include the following in your communication:

• Your Order ID
• A brief description of the issue
• The unboxing video (as per Section 3)
• Any additional photographs if requested

Step 3: Verification
Our team will review your claim and evidence within 2–3 business days. We reserve the right to verify the authenticity of the claim before approving any exchange.

Step 4: Return Instructions
If your claim is approved, you will receive instructions for returning the product.

Step 5: Return Shipment

• The product must be returned in its original condition with all packaging.
• Bela Jewels will bear the return shipping cost only if the defect is confirmed.
• If the product is found to be in acceptable condition, the return shipping cost will be borne by the customer.

Step 6: Exchange Dispatch
Once we receive and inspect the returned product, the exchange item will be dispatched within 5–7 business days (subject to stock availability).

5. Exchange Process

• Same Product: We will send a replacement for the same product if available.
• Alternative Product: If the same product is out of stock, we will offer a similar product of equal value.
• Store Credit: If you prefer, we may offer store credit for the invoice value, valid for 3 months.

We do not offer partial refunds, discounts, or cashback for minor defects that do not affect the overall usability of the product.

6. Refund Policy (Applicable Only in Exceptional Cases)

⚠️ Important: Bela Jewels primarily offers exchange-only. Refunds are processed only in the following exceptional circumstances:

Refund Processing:

• Refunds will be processed only after we receive the returned product (if applicable) and complete our inspection.
• Refunds will be issued through the original payment method (e.g., UPI, credit card, net banking).
• Refund timelines: 5–7 business days after approval. Please note that your bank may take additional time to reflect the credit.

7. Non-Exchangeable Items

The following items are not eligible for exchange under any circumstances:

• ✖️ Customized, personalized, or engraved jewelry.
• ✖️ Products purchased during sale, clearance, or special discount events (unless defective).
• ✖️ Products where the tag or authenticity certificate has been removed.
• ✖️ Products damaged due to improper use, storage, chemical contact, or accident.
• ✖️ Products showing signs of wear, tear, or tampering.
• ✖️ Gift cards and vouchers.

8. Right to Reject Claims

Bela Jewels reserves the right to reject any exchange request if:

• The claim is reported more than 48 hours after delivery.
• The product has been worn, used, washed, repaired, or altered.
• The customer fails to provide a clear unboxing video or other required evidence.
• Our inspection determines that the damage occurred after delivery due to improper handling, misuse, or accident.
• The claim is for natural tarnishing, color fading, or minor scratches (which are inherent properties of fashion jewelry).
• The product was purchased during a sale, clearance, or promotional offer (unless defective).
• The issue is due to normal wear and tear or exposure to chemicals/water/perfumes.

9. Important Disclaimers

a) Natural Tarnishing & Color Fading
Bela Jewels specializes in anti-tarnish fashion jewelry made from stainless steel and alloy. While we apply a protective coating, tarnishing, oxidation, and color fading are natural properties of fashion/base metal jewelry and do not indicate poor quality. These are not covered under this exchange policy.

b) Allergic Reactions
Bela Jewels is not liable for any allergic reactions that may occur from wearing our jewelry. We recommend customers with sensitive skin to consult a physician before purchasing fashion jewelry.

c) Product Differences
Minor variations in color, size, or design may occur due to photography lighting, screen settings, or handcrafted production. These do not qualify as defects.

d) Low-Cost Jewelry Expectations
As we offer affordable fashion jewelry, we do not provide warranties, guarantees, or lifetime protection against wear and tear. Our products are designed for style and durability at an accessible price point.

10. Customer Acknowledgment

By placing an order with Bela Jewels, you acknowledge and agree to the following:

1. You have read and understood this Return, Refund & Exchange Policy.
2. You accept that Bela Jewels offers exchange-only and refunds are issued only in exceptional cases.
3. You agree that an unboxing video is mandatory for processing any exchange claim.
4. You understand that natural tarnishing, color fading, and minor scratches are not covered under this policy.
5. You accept that Bela Jewels’ liability in any dispute is limited to the invoice value of the product.

11. Contact Us

For any questions or to raise an exchange request, please contact us:

📧 Email: support@belajewels.com
📱 WhatsApp: [Insert WhatsApp Number]
🕐 Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
📍 Address: [Bela Jewels Registered Address], Pune, India

Response Time: We aim to respond to all queries within 24–48 business hours.

Bela Jewels
© 2026 Bela Jewels. All Rights Reserved.

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This policy is designed to be fair, transparent, and legally protective while maintaining trust with your customers. You may want to have it reviewed by a legal professional before final implementation.