Last Updated: August 2026 | Version 1.0
At Bela Jewels (Pune, India), we are committed to delivering your orders with care and efficiency. This Shipping Policy outlines our shipping methods, delivery timelines, charges, and processes to ensure a smooth shopping experience.
1. Order Processing Time
We understand you’re excited to receive your jewelry. Here’s how we handle your order once it’s placed:
- Processing Timeline: Orders are typically processed and dispatched within 1–3 business days from the date of order placement.
- Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
- Stock Availability: In the rare event of a stock discrepancy, our team will contact you promptly via email to discuss alternatives.
2. Shipping & Delivery Timelines
Once your order is dispatched, you can expect delivery within the following timelines:
| Shipping Method | Delivery Timeline (from dispatch) |
|---|---|
| Standard Shipping | 7–12 business days |
| Express Shipping | 3–5 business days (where available) |
Please Note:
- Delivery timelines are estimates and may vary due to factors beyond our control, including public holidays, natural disasters, courier delays, or logistics disruptions .
- While most shipments arrive within the estimated timeframe, we cannot guarantee exact delivery dates for reasons such as flight schedules and weather conditions .
3. Shipping Charges
- Free Shipping: We offer free shipping on all orders above a specified threshold (as communicated on our website).
- Flat Fee: Orders below the free shipping threshold will attract a flat shipping fee, which will be displayed at checkout.
4. Tracking Your Order
Transparency is key to our service. After dispatch, you will receive:
- A tracking number via email and/or SMS.
- Instructions on how to monitor your shipment in real-time through our courier partner’s portal.
If you do not receive tracking information within 2 business days of placing your order, please contact our support team at support@belajewels.com.
5. Failed Delivery & Return to Origin (RTO)
To ensure successful delivery, please provide accurate and complete shipping information. In case of delivery issues:
- Failed Delivery Attempts: If a delivery fails due to an incorrect address, customer unavailability, or refusal of delivery, the package will be returned to our facility (Return to Origin).
- Re-delivery Fee: A re-delivery fee may be charged for resending the order. The fee amount will be communicated at the time of re-dispatch.
- Customer Responsibility: Bela Jewels is not liable for any loss or damage caused by incorrect shipping information provided by the customer.
Note: Under new customs regulations, uncleared courier imports beyond 15 days may be returned to origin through a simplified process .
6. International Shipping (If Applicable)
- Bela Jewels currently ships orders across India. International shipping availability is subject to change; please check the website for updated coverage.
- For international orders, import duties, taxes, or customs fees may apply. These charges are the sole responsibility of the recipient and are not included in the product price or shipping fee .
- We recommend checking with your local customs office for more information on potential charges before placing an order.
7. Delivery Confirmation
- A delivery confirmation will be sent to your registered email or phone once the shipment is successfully delivered.
- If you do not receive this confirmation but the tracking status shows “Delivered,” please check with family members, neighbors, or your building’s security/reception.
8. Damaged or Lost in Transit
- Damaged Product: If your order arrives damaged, please refer to our Return, Refund & Exchange Policy for instructions. An unboxing video is mandatory to process any claim.
- Lost in Transit: In the rare event that your order is lost during transit, please contact us immediately. We will work with our courier partner to investigate and resolve the issue.
9. Contact Us
For any questions or concerns regarding your shipment, please reach out to us:
📧 Email: support@belajewels.com
🕐 Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
We aim to respond to all shipping-related queries within 24–48 business hours.
Bela Jewels
© 2026 Bela Jewels. All Rights Reserved.